TurboSMTP - База знаний

1. Why my emails are going to the spam folder?

Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this is not related to a...
просмотров: 238395

Yahoo emails in queue with high complain rate error

Having a problem with recipients @Yahoo, Aol.com or Verizon. Make sure you register your sender domain at Yahoo complaint feedback...
просмотров: 94794

2. Which email clients are compatible with turboSMTP?

All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail, Microsoft Outlook...
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3. What types of payment do you accept?

We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express Maestro PayPal...
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4. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it...
просмотров: 187041

5. My VAT number is not recognized when I pay using Avangate. Why?

If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is necessary that your VAT is...
просмотров: 200946

6. Is the email address with which I signed up the only one that I can use as a sender?

No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used to subscribe to...
просмотров: 167023

7. How can I ask the permission to send a newsletter?

A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also to people who...
просмотров: 210811

8. How can I cancel the auto-renewal of my plan?

If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area....
просмотров: 194621

9. Why is turboSMTP still using the free emails even if I bought a paid plan?

turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these emails are finished,...
просмотров: 140799

10. Can I pay via wire transfer?

Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going to pay with a credit...
просмотров: 173518

11. Can I send a PDF attached to my newsletter with turboSMTP?

Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by Microsoft, some PDF encoding...
просмотров: 179278

12. Do I need a Credit Card to activate a Free Trial?

No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit card details or payment info. We are happy to...
просмотров: 207095

13. Do you offer a Free Trial?

Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day), with no purchase...
просмотров: 205498

14. How do I keep track of sent emails?

With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint etc.).After logging in to...
просмотров: 452101

15. How many emails can I send in a day? What is the maximum attachment size?

Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there are however...
просмотров: 406967

16. Can I configure my DKIM and SPF to get the highest delivery rates?

Sure you can! In fact, we highly recommend it. It's extremely important to make the most of turboSMTP's services and...
просмотров: 784340

17. Can I manage my account online?

Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your details (personal...
просмотров: 348422

Anti-Spam Policy

At turboSMTP, we are aware of our responsibilities and we are share the concern to protect all Internet citizens' privacy rights. We...
просмотров: 364758

19. Privacy Policy

Introduction (a) Application of this Privacy Statement This Privacy Statement applies to the website http://www.turbo-smtp.com,...
просмотров: 367650

18. I want to change my plan. Can I do it?

Absolutely! At any time you can upgrade or downgrade the plan you are currently subscribed to. Just log into your account page, select the "My...
просмотров: 483583

19. My ISP blocks outgoing mail on port 25. What can I do?

In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We suggest to use port 587 or 2525 for plain SMTP, and...
просмотров: 609636

20. Is the Free Trial automatically activated to all new accounts?

All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once your activation is...
просмотров: 204088

21. I just purchased a monthly plan/prepaid but I can't send emails. Why?

The activation process is not immediate. After registration and payment, you should fill out a short questionnaire which will be sent to you via...
просмотров: 364321

22. I have renewed my plan, but the email counter hasn't updated yet. Why?

The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having sent an email.Then...
просмотров: 173164

23. I have more than one email address. Should I open multiple accounts?

No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email addresses, using the same...
просмотров: 376160

24. I have made a payment, but the invoice seems still unpaid. What should I do?

The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have...
просмотров: 185560

25. I cannot configure the DNS of my domain. How can I do?

Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings, is a critical step to...
просмотров: 225117

26. Can I use turboSMTP when I'm travelling abroad/overseas?

Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with any broadband, mobile...
просмотров: 368138

27. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?

This string is not the result of an error. It contains information on the service used to send a particular email.When you use an SMTP service, the...
просмотров: 371482

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